goloray Privacy Policy

This privacy policy applies to everyone who uses the goloray platform. It takes effect from the moment you visit our website, create an account, play games, or use any of our services. By reading the terms set out here, you can understand how goloray manages your information.

This privacy policy is connected to and complements our Terms and Conditions. By continuing to use the platform, you are considered to have agreed to the terms of this policy. We reserve the right to change this policy at any time, and users will be notified of any significant changes.

goloray's services are for individuals aged 21 and above only. We collect certain identity-related information for the purpose of verifying age, as discussed in detail in this policy.

goloray collects user information in several ways. The information collected falls into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

You provide the following information when registering and managing your account:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment method details for deposits and withdrawals — such as bKash, Nagad, Rocket, Upay, or bank account information
• All information provided when contacting customer support

2.2 Information Collected Automatically

When you use the goloray platform, our system automatically records the following:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Cookie and local storage data
• Game play history and betting activity

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, goloray may sometimes collect or verify information from trusted third parties. Such information collection is always conducted within the limits of applicable law.

goloray uses collected information for specific and lawful purposes. We commit that this information will never be used for unnecessary or unauthorised purposes.

3.1 Account Management and Security

Personal information is used to verify user identity, keep accounts secure, and prevent unauthorised access. This includes confirming age verification, as goloray serves only users aged 21 and above.

3.2 Processing Financial Transactions

Payment information is required to complete deposit and withdrawal transactions. This information is used to securely process every transaction, with a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000. Transaction history also helps with fraud detection and prevention.

3.3 Customer Support and Communication

User account information is used as a reference when providing 24/7 live chat and email support. This information is essential for resolving issues quickly and ensuring user satisfaction.

3.4 Platform Improvement and Personalisation

goloray analyses user preferences and activity to improve its services and attempts to create a relevant experience for each user. No personally identifiable information is shared with third parties in this analytical work.

3.5 Compliance with Legal Obligations

Specific information may be used to meet relevant legal obligations, prevent fraud, and conduct required audits. In such situations, the use of information remains limited to legal requirements.

Cookies and similar tracking technologies are used on the goloray website. Cookies are small text files stored on your device that help remember your preferences and session information on future visits.

4.1 Essential Cookies

These cookies are essential for keeping login sessions active, maintaining security tokens, and ensuring the core functionality of the platform. Without them, the website cannot work properly.

4.2 Performance and Analytics Cookies

These cookies are used to monitor website speed, identify errors, and analyse the user experience. The information collected in this way is aggregated and anonymised, so no personal identity is revealed.

4.3 Cookie Controls

You can accept or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not work correctly.

goloray applies industry-standard security measures to protect user information. All data is transmitted via SSL encryption and remains encrypted while stored.

5.1 Technical Security Measures

• SSL/TLS encryption during transmission
• AES encryption for stored data
• Two-factor identity verification (OTP-based)
• Regular security audits and vulnerability assessments
• Automated fraud detection system

5.2 Data Retention Period

All information is retained while the account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

5.3 Response to Security Breaches

If a security breach occurs for any reason, affected users will be notified as soon as possible and immediate steps will be taken to mitigate the damage.

goloray does not sell or rent users' personal information to third parties. However, limited information sharing may be necessary in certain situations.

6.1 Service Provider Partners

The minimum necessary information may be shared with selected partners for payment processing, game provision, and technology services. These partners may only use the information for the specified purpose and are also responsible for protecting it.

6.2 Legal Requirements

Required information may be provided in response to a court order, legal investigation, or a legitimate request from a regulatory authority. In such situations, goloray will not disclose any information beyond its legal obligations.

6.3 Business Transfers

In the event of a business restructuring or change of ownership at goloray, user information may be transferred as part of the assets. However, the new management will also be obligated to comply with the terms of this privacy policy.

Every goloray user has certain rights regarding their personal information. Users may contact us at any time to exercise these rights.

7.1 Right to Access Information

You have the right to know what information is stored in your account and to request a copy of it. Processing this request may take a reasonable amount of time.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. The change will take effect after identity verification is completed.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may be necessary to retain information required to meet legal obligations.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. goloray will reasonably consider such requests and act on them where applicable.

To exercise rights related to responsible gaming practices, please read our Responsible Gaming Guidelines, which contain detailed information on self-exclusion and setting account limits.

All goloray services are strictly reserved for individuals aged 21 and above. Under no circumstances do we knowingly collect information from or allow accounts to be operated by anyone under the age of 21.

Necessary information is collected at registration to verify age. If a user is found to be under the age of 21, their account will be closed immediately and the related information will be securely deleted.

User information may be stored on servers outside Bangladesh as required for operations. Adequate security measures are always ensured during such transfers and data protection standards are maintained.

goloray ensures that adequate data protection measures are in place in the countries or with the organisations to which data is transferred. If you have any questions about international data transfers, please contact our support team.

goloray reviews and updates this privacy policy as needed. If any significant changes are made, users will be informed via their registered email address or through a notice on the platform.

Continuing to use the platform after an update will be considered as consent to the new policy. We therefore ask that you read the policy carefully after each update. For general questions, you may visit our FAQ section, where answers to common user questions are compiled.

If you have any questions, concerns, or complaints about this privacy policy, please contact goloray's customer support team directly. We are available 24 hours a day, 7 days a week to assist in Bengali and English.

Contact methods:

• Live Chat: directly from the platform (active 24/7)
• Email: [email protected]

For data protection requests, please include "Privacy Request" in the subject line. We will try to respond to your request within a reasonable time. To learn more about goloray, visit our About Us page.

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This privacy policy is written in Bengali and that version is the authoritative one. In the event of any conflict between a translation or interpretation and the Bengali version, the Bengali version will take precedence.