goloray Terms and Conditions

0 Introduction

These Terms and Conditions ("Terms") apply to the goloray casino platform and all related services. By registering on the platform or starting to use any service, the user is considered to have fully agreed to these Terms.

goloray may update these Terms at any time at its own discretion. Continued use of the platform after any change means the user has accepted the updated Terms. We recommend reviewing this page regularly.

1 Eligibility and Age Requirement

To participate on the goloray platform, users must meet the following conditions:

• The user must be at least 21 (twenty-one) years of age.
• The user must register an account in their own name — registration on behalf of someone else is not accepted.
• Each person may hold only one account. Operating multiple accounts is strictly prohibited.
• The user must provide accurate and up-to-date personal information.

1.1 Account Registration

The name, mobile number and identity document details provided at registration must be accurate. This information will be verified when withdrawing funds. If any discrepancy is found, the withdrawal process may be put on hold.

1.2 Account Security

The user is solely responsible for the security of their account. Keep your password confidential and never share it with any third party. Any unauthorised access must be reported to the goloray support team immediately.

2 Deposit and Withdrawal Policy

2.1 Deposits

The following methods can be used to deposit funds at goloray: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount is ৳300.

• Deposits must be made only from a payment account registered in the user's own name.
• Deposits through a third party or in someone else's name are not accepted.
• The deposit amount must be from a legitimate and valid source.

2.2 Withdrawals

The same methods can be used for withdrawals — bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5 to 30 minutes.

goloray reserves the right to verify identity before processing a withdrawal request. Wagering requirements attached to a bonus must be met before funds earned from that bonus can be withdrawn.

3 Bonuses and Promotional Offers

goloray offers various bonuses and promotional offers. Specific conditions apply to each bonus, and it is important to be aware of them before claiming.

3.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for the bonus is 25 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200; and ৳1,200 × 25 = ৳30,000 must be wagered before withdrawal.

3.2 Weekly and Special Bonuses

goloray runs a weekly Charge Up, Friday Dhamaka, Spin Rajotto bonus and other promotional offers. Each bonus has its own wagering requirements and validity period.

3.3 General Bonus Rules

• Multiple bonuses cannot be combined at the same time unless specifically stated.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• If bonus abuse is detected, the account will be closed and the bonus cancelled.
• goloray reserves the right to change or cancel any bonus offer.

3.4 VIP Program and Cashback

The goloray VIP program has three tiers — Bronze, Silver and Gold. Weekly cashback is provided at each tier, calculated as a fixed percentage of the week's net losses. The criteria for moving to a higher tier are set by goloray and are subject to change.

4 Gaming Rules and Fair Play

All games on the goloray platform are conducted fairly and impartially. Users are prohibited from attempting to manipulate game outcomes in any way.

4.1 Prohibited Conduct

• Playing using software, bots or automated tools.
• Exploiting any technical error in the system.
• Secretly coordinating with other users to obtain bonuses or winnings.
• Collecting bonuses through two or more accounts.

If any of the above activities are detected, the account will be permanently closed and all deposited and won funds may be forfeited.

4.2 Technical Issues

If a game is interrupted mid-session due to server problems, network disruption or any other technical reason, goloray will attempt to refund the affected bet amount, but cannot guarantee winnings. The final decision rests with goloray.

5 Responsible Gaming and Self-Exclusion

goloray believes that gaming is a form of entertainment — not a way to resolve financial problems. goloray is committed to following a responsible gaming policy and encourages users to do the same.

5.1 Setting Limits

Users can set deposit limits, betting limits and session limits on their accounts. These limits help users stay in control of their play.

5.2 Self-Exclusion

If a user wishes to stay away from the platform for a set period, they can request Self-Exclusion from the support team. Once self-exclusion is active, the account cannot be reactivated during that period.

6 Personal Data and Privacy

goloray gives the highest priority to protecting users' personal data. The detailed rules on how data is collected, stored and used are described in our Privacy Policy.

By registering an account, the user agrees to that privacy policy. Certain identity verification procedures are followed to ensure platform security and prevent bonus abuse.

6.1 Updating Information

If there is any change to a registered mobile number, email or payment details, it must be updated in a timely manner. goloray will not be responsible for any delay in service caused by outdated or incorrect information.

6.2 Sharing Data with Third Parties

goloray does not sell user data to third parties. However, limited data may be shared with partner service providers as needed for payment processing and fraud prevention.

7 Account Suspension and Termination

goloray reserves the right to investigate, suspend or permanently close a user's account in the following circumstances:

• Providing false or incomplete information.
• Operating multiple accounts.
• Evidence of bonus abuse or manipulation.
• Suspicion of money laundering or other financial fraud.
• Violation of the age requirement (accounts held by users under 21).
• A clear breach of any clause of these Terms.

The account balance cannot be accessed during a suspension. If the user is found to be in the clear after investigation, the account will be reactivated.

7.1 Closing Your Own Account

If a user wishes to voluntarily close their account, please contact the support team. Any pending withdrawals must be completed before the account is closed, and active bonuses will be forfeited.

8 Limitation of Liability

goloray aims to maintain the highest standard of service, but liability is limited in the following areas:

• Any loss caused by internet outages or mobile network issues.
• Service interruptions during server maintenance.
• Faults with the user's own device or browser issues.
• Any problem caused by third-party game software.

goloray reserves the right to temporarily suspend any service in part or in full if required for maintenance or security purposes.

9 Dispute Resolution and Contact

If you have a dispute regarding a transaction or game result, please contact the goloray support team first. Support is available in both Bengali and English via our 24/7 live chat and email.

9.1 Complaint Process

To submit a complaint, please get in touch with your account ID, the date and amount of the transaction, and a description of the issue. goloray generally provides an initial response to a complaint within 48 hours.

To learn more about the platform's services or to find answers to general questions, visit our Frequently Asked Questions (FAQ) page.

9.2 Final Decision

In any dispute, goloray's decision will be considered final and binding, but will always remain within the framework of these Terms.

10 Copyright and Intellectual Property

All content on the goloray platform — logos, designs, graphics, software, text and data — is protected under goloray's copyright. Users may not copy, distribute or commercially use these materials without goloray's written permission.

10.1 Game Software

The games on the platform are operated under the intellectual property of various third-party software providers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. Extracting or attempting to reverse-engineer the code or content of these games is strictly prohibited.

11 Changes to Terms and Enforceability

goloray may amend these Terms at any time. For significant changes, a notification may be sent to the registered mobile number or email, but this is not an obligation on goloray's part. It is the user's responsibility to review this page regularly.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to be fully effective. These Terms constitute the entire agreement between the two parties — goloray and the user — and take precedence over any prior oral or written discussions.

To find out more about goloray, visit our About Us page.