goloray Responsible Gambling
Gambling is for entertainment — not for stress or harm. goloray believes every player has the right to set their own limits. On this page you will find self-limit tools, warning signs, and detailed information on where to get help if you need it.
What is responsible gambling and why does it matter?
Online casino and betting is a form of entertainment — not a guaranteed way to earn money. goloray wants every player to play with a healthy mindset and not lose sight of other responsibilities in life. Responsible gambling means managing your own budget, time and emotions — not placing bet after bet trying to recover losses.
Our Terms and Conditions clearly state that players must honestly verify their age and identity. goloray believes healthy entertainment is only possible when a player knows when to stop.
Gambling addiction is a serious problem that can affect family relationships, financial stability and mental health. Some people are naturally more vulnerable to addiction. goloray acknowledges this reality and has brought together all support information on this page.
Key things to remember
- Gambling is always for entertainment
- Do not gamble to recover lost money
- Set a budget before each session
- Take a break if you are tired or under stress
- Spend time with family and friends
- Do not hesitate to ask for help when you need it
Tools for setting your own limits
goloray provides a number of tools to help players stay in control. To use them, contact our 24/7 live chat or email support.
Deposit Limit
Set a maximum limit on your daily, weekly or monthly deposits. Reductions take effect immediately; increases are subject to a cooling-off period.
Session Time Limit
Set a time limit for each login session. When the set time is up, an automatic reminder will appear and you will be logged out if needed.
Reality Check
Automatic messages are sent at regular intervals to remind you how long you have been playing and your total deposits and withdrawals.
Cooling-Off Period
If you want to temporarily close your account, you can choose a cooling-off period of 24 hours up to 6 weeks. You will not be able to log in during this time.
Self-Exclusion
Through long-term self-exclusion, your account can be closed for 6 months or permanently. A request for permanent exclusion will not be reconsidered.
Loss Limit
Use the option to automatically stop play for a session or day once a set amount has been lost — to prevent going beyond your budget.
To enable any of these tools, contact us via 24/7 live chat or email. You can find detailed answers on how these tools work on our FAQ page.
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, action should be taken right away.
- Feeling the urge to place more bets to win back lost money
- Feeling restless or irritable when trying to stop gambling
- Hiding gambling from family or friends, or lying about it
- Using bill money or borrowed money to gamble
- Spending long hours gambling while neglecting work, studies or family responsibilities
- Being unable to stop even after going over budget
- Turning to gambling to relieve stress or loneliness
- Prioritising gambling over sleep, eating or personal health
Where to get help
Asking for help is not a weakness — it is a sign of courage. goloray and the people around you are always there for you.
goloray Live Chat
Talk directly to our support team via 24/7 live chat. Support is available in both Bengali and English.
Email Support
Send any responsible gambling request by email. Our team will respond as quickly as possible and take the necessary steps.
Family and Friends
Talk openly with a trusted family member or friend. Support from someone close is one of the most effective ways to overcome addiction.
Professional Counselling
Reach out to a mental health specialist or counsellor. Addiction treatment is available in Bangladesh at government hospitals and private centres.
goloray's commitment
goloray is not just an entertainment platform — it is committed to building a responsible environment. We believe the foundation of healthy entertainment is transparency and honesty towards players. Our Privacy Policy clearly explains how we keep your information secure and never misuse it with third parties.
We regularly improve our responsible gambling tools and train our support team so they can help at-risk players in time. Activity on every account at goloray is monitored, and if we see unusual patterns we proactively reach out.
We follow a strict identity verification process to protect minors. You can learn more about our goals and commitments on the goloray About Us page. Our core goal is to ensure entertainment never becomes a burden.
Our measures
- Age verification (21+) when opening an account
- Proactive outreach from the support team on suspicious activity
- Self-exclusion requests processed within 24 hours
- Full data protection with SSL encryption
- 24/7 support in Bengali and English
- Responsible gambling tools available free of charge and instantly
Protecting minors
goloray strictly prevents minors from using this site. We urge parents and guardians to have open conversations with young people at home about the risks of online gambling and to use parental control software on your devices.
If you suspect a minor in your home or circle has accessed this site, notify our support team immediately. We will investigate quickly and take the necessary action.
Advice for parents and guardians
- Enable parental controls on your browser
- Keep device passwords separate from children
- Keep your account details private
- If you have any suspicion, let us know via live chat right away